Cancellation and Refund Policy

This Cancellation and Refund Policy shall apply to any cancellation of subscription of the ezybill Products and applicable refunds. ezybill shall not entertain any refund requests if cancellation of subscription is in violation of this policy or its Terms of Service or if ezybill terminates the User account for violation of its Terms of Service. This Cancellation and Refund Policy is part of and incorporated within, and is to be read along with the Terms of service: The terms capitalised in this policy and not defined herein shall have the meaning assigned to them in the Terms of Service:

  1. ezybill permits cancellation of subscription if a User is not satisfied with the product or service. Cancellation of a first-time subscription is eligible for refund only within 15 days from the date of purchase of subscription (“Purchase Date”).
  2. A User can only avail refund once. Renewal of subscription after the expiration of its term shall not entitle a User to avail refund
  3. The date on invoice for subscription shall be considered as final and conclusive for determining the Purchase Date
  4. ezybill may permit Users to upgrade their subscription by either purchasing a lower or higher priced subscription. The date of the upgrade shall be treated as “Upgrade Date”, When a User upgrades to a lower subscription, the refund shall be governed by calculating the difference between the Purchase Date and Upgrade Date along with the subscription period in a retrospective manner. The difference amount so calculated shall be paid to the User by electronic means. However, when the User upgrades to a higher subscription, the user is liable to pay the difference amount calculated using the current and new subscription using the Purchase Date, Upgrade Date and the new subscription period retrospectively. For any upgrade in subscription, the Upgrade Date shall be considered as the Purchase Date for the new subscription from thereon. The User who avails an upgrade is eligible for refund upon cancellation of the subscription within 15 days from the Purchase Date only
  5. Under no circumstances, the User shall not be eligible for a refund upon cancellation of subscription after 15 days from the Purchase Date
  6. All requests for cancellation of subscription and refund should be raised only via the customer support helpline provided by ezybill. Cancellation and refund requests raised through any other mode of communication will not be considered for refund
  7. ezybill has arrangements with banks, affiliates, payment gateways, payment aggregators and other financial service providers for processing refunds (“Service Providers”). ezybill endeavours to ensure that eligible refunds are processed within 30 working days of your request for cancellation of subscription. However, this timeline is indicative and processing of refunds is subject to the time taken by the Service Providers
  8. The User agrees to provide any information required to facilitate refunds including but not limited to bank account details, bank branch names, UPI addresses, IFSC Codes
  9. The User acknowledges and agrees that remittance of refund to the User is subject to processing charges of @15% and any other charges that may be levied by the Service Providers for such remittance. Such charges shall be deducted from the refund claimed by the User
  10. Notwithstanding anything contained in any other clause of this policy, this Cancellation and Refund Policy shall not apply to the Users who register and purchase subscription of ezybill Products using the referral code/referral link of existing ezybill Users